Frequently Asked Questions
How Do I Create an Account Within AMP?
If you purchased the instadose devices you will use the username and password you created during the purchase process.
How Do I Assign an Instadose™ device to a User?
The instadose reader software will be downloaded during the registration process. Each device must be activated by completing the four step registration process during which devices can be assigned to users. Users are assigned a username and temporary password. Users will be prompted to change the password the first time logging into AMP.
Can Someone Else Obtain a Reading from My Device?
No, each device has a unique serial number embedded into the device. Once the device is registered to an individual, that device is associated with that wearer. To obtain a dose reading from the device you must login to AMP (Account Management Program). Unless you have the username and password associated with that device you will not have access.
How Long Can I Keep an Instadose Device?
Unlike other x-ray badges on the market that need to be returned for processing to obtain dose levels, the technology behind instadose allows users to perform their own dose reading via the internet eliminating the need to return the device for processing.
Do I Need a Control Dosimeter?
No, a control badge is used to subtract background radiation exposure during transit and while the badge is stored at the customer's facility. This exposure is accounted for and removed through the proprietary algorithm.
What If I Forget My Password?
How Often Should I Read My Instadose?
As part of a good “As Low As Reasonably Achievable” (ALARA) program, it is recommended devices be read once a month. Using the principles of ALARA means doing everything you can to minimize the affects of radiation to yourself and your patients.
How Do I Know My Device Is Working?
Every time the device is plugged into the USB port a self diagnostic is run on the device and any errors that are detected will be reported to the user.
Do I need to install any special hardware?
No, but your computer must have a free USB port.
What address do I send payment to?
For customers paying via a Purchase Order, orders will be shipped after payment is processed. Please remit payment to: 2652 McGaw Avenue Irvine, CA 92614